Nakhonchai Air Company Limited.
                          
Terms and Conditions for NCA Booking
1.“Nakhonchai Air”, “NCA”, “The company” or “we” refers to Nakhonchai Air Company Limited.
2.NCA Bookings only allows for booking of Nakhonchai Air coach tickets on routes and at times as specified by the company.
3.Tickets can be booked via NCA Booking up to 365 days in advance.
4.When booking tickets via NCA Booking, each customer is limited to a maximum of 5 seats per single transaction and NCA GoCard members can redeem their discount on 1 seat only per transaction.
5.Only one transaction can be made for any single route per day via NCA Booking.
6.Prices displayed on NCA Booking are the full price of any tickets. NCA GoCard member are able to redeem discounts on these ticket prices.
7.Tickets can be paid for by VISA, Mastercard and JCB credit cards, or K. Bank, Bangkok Bank, and Krung Thai Bank debit cards
7.1To pay via K. Bank, Bangkok Bank, and Krung Thai Bank debit cards, customers must have an account and be registered for online banking with said bank.
7.2 After completing payment, please be sure to print the ticket as evidence prior to boarding the bus.
7.3 Alternatively, customers can collect their ticket at Nakhonchai Air service stations. Please state the Payment Reference Number and provide a proof of identification (Thai National I.D. card or Passport). In the case of appointing a representative to collect the tickets on your behalf, please provide a photocopy of your Thai National I.D. card or Passport and complete the ticket collection form, which can picked up from our ticket office.
8.Customers with an NCA GoCard membership will automatically have their mileage updated after ticket payment.
9.Tickets can only be amended once they have been paid for. It is possible to change the date and time of the ticket, or alternatively tickets can be moved to an unspecified date and time.
9.1 Tickets can only be amended in person at our ticket office at the Nakhonchai Air Service Station. The ticket purchaser must be present.
9.2 Tickets can be moved once to any day up to 395 days starting from the date of payment.
9.3 Both destination and coach class can also be changed.
9.4 If the amended ticket is more expensive, the difference must be paid for in full. However, if the amended ticket is less, Nakhonchai Air reserves the right not to refund the difference.
9.5 Fees for amending tickets are as follows
9.5.1 Amendments made more than 24 hours before scheduled departure time are free.
9.5.2 Any amendments made more than 3 to 24 hours before scheduled departure time are subject to a fee of 20 baht, on tickets costing less than or equal to 400 baht, or a fee of 40 baht for tickets costing 401 baht or over.
9.5.3 Amendments cannot be made less than 3 hours before scheduled departure time. Nakhonchai Air reserves the right not to issue refunds or exchanges to amendments made less than 3 hours before scheduled departure time.
9.6 In order to process the amendment, the ticket purchaser must be present in person with the same name as written on the ticket. The ticket purchaser must also provide a copy of their Thai National I.D. card, photocard driving license, or passport.
9.7 Nakhonchai Air is not responsible for ticket losses of any kind.
10. Tickets can only be cancelled once they have been paid for.
10.1. Tickets can only be cancelled by themselves at our ticket office at the Nakhonchai Air Service Station only (unable to cancel tickets via phone or online). The ticket purchaser must be present in person with the same name as written on the ticket. Documents needed are.
- Thai National ID card, Driving license card, or passport. (same name as shown on ticket)
- Bus ticket from ticket counter , online ticket from website , a bill from 7-11 shop or slip from Big-C.
- Credite Card (if purchaser paid by credit card) copy front of the card only. The refund can only be made back into the card only (within 30 days)
10.2. If the passenger cancels more than 24 hours from the bus departure time then Nakhonchai Air charges 20% of the price of the ticket
10.3. If the ticket has been changed then Nakhonchai Air charges 50% of the price of the ticket.
10.4. If the passenger cancels more than 3 - 24 hours of the bus departure time then Nakhonchai Air charges 50% of the price of the ticket.
10.5. Unable to cancel a ticket within 3 hours of bus departure time as shown on ticket.
11. Nakhonchai Air does not accept responsibility for any errors associated with the use of the online NCA Booking system. Any actions made using the online NCA Booking system under the customer’s username are that customer’s responsibility.
12. Nakhonchai Air reserves the right to change the terms and conditions of, and the services available on the online NCA Booking system without prior notification.
13.If any problems are encountered, please call our Customer Services on 02-939-4999 and press 1125, 1126. Lines are open between 07.00-22.00 Mondays to Sunday.
Promotion! Transaction fee waived if you pay for tickets online via Debit or Credit card. Offers end 30th April 2015. Since 1st May 2015 transaction fee is 15Baht.
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